# Amine Bouhlal — Solutions Architect

> Amine Bouhlal is a solutions architect based in Tangier, Morocco, specialising
> in agentic AI, cloud platforms and digital transformation. 8+ years delivering
> production systems across Europe, Africa and North America. Currently a
> Solutions Architect at NTT DATA, Inc. Works remotely worldwide (CET / GMT+1).

Site: https://aminebouhlal.com
Email: abouhlal@gmail.com
LinkedIn: https://www.linkedin.com/in/amine-bouhlal
Languages: Spanish (native), Arabic (native), English (professional), French (professional)

## What he does

- Agentic-AI systems: production voice and conversational agents grounded in
  enterprise systems, with human handoff designed in. One system he architected
  handles 180,000+ customer calls per month in production. Deep expertise in
  Google's Gemini Enterprise Agent Platform (formerly Vertex AI) — ADK
  multi-agent architectures, A2A protocol, Agent Runtime, managed Sessions and
  Memory Bank.
- Solution architecture: business problem → components, integrations, data
  flows, explicit trade-offs. Hands-on from discovery to deployment.
- Digital transformation: replacing manual workflows with systems — process
  automation, company-wide ERP consolidation (Odoo).
- Cloud & platform engineering: GCP-native architecture (Vertex AI, Gemini
  Enterprise, BigQuery, Cloud Composer, Firebase), CI/CD, deployment pipelines.

## Selected work

- Multi-agent service desk on Google's agent platform
  (https://aminebouhlal.com/work/multi-agent-service-desk): AI-first internal
  IT service desk for NTT DATA on the Gemini Enterprise Agent Platform — ADK
  triage orchestrator delegating over A2A to specialised agents (identity,
  RAG-grounded knowledge), multi-model routing across Claude and Gemini,
  layered above existing ITSM systems kept as systems of record.
- Voice AI at logistics scale (https://aminebouhlal.com/work/voice-ai-at-logistics-scale):
  ElevenLabs voice agent for a European parcel-logistics leader — 180,000+
  calls/month in production. Delivered at NTT DATA.
- Conversational AI for consumer finance (https://aminebouhlal.com/work/conversational-ai-for-consumer-finance):
  Gemini Enterprise agents for the consumer-finance arm of a major European
  retail group — self-service plus advisor assist, grounded in enterprise
  knowledge. Delivered at NTT DATA.
- Smart-city platform for Gijón, Spain (https://aminebouhlal.com/work/smart-city-platform-gijon):
  Gijón-IN for Gijón City Council (~275,000 residents) — IoT and municipal data,
  Elasticsearch, geospatial UI. Delivered at T-Systems Iberia.
- ERP consolidation (https://aminebouhlal.com/work/erp-consolidation-odoo):
  company-wide Odoo rollout across IT, Operations, Sales and HR for AUTICS
  Group, Tangier.
- adamaguidi.com (https://aminebouhlal.com/work/adamaguidi-com): portfolio site
  for a film art director — ranked №1 on Google for his name within a day of
  launch, via structured data and AI-crawler optimisation.

## Career

- 2024–present: Solutions Architect, NTT DATA, Inc. (remote) — agentic AI and
  digital transformation for European enterprises in telecom, logistics and
  retail finance.
- 2023–2024: Solutions Architect, AUTICS Group, Tangier — led IT operations and
  company-wide Odoo ERP rollout.
- 2022–2023: DevOps/Platform Engineer, coupolino AG, Switzerland — CI/CD for the
  Scount AR product.
- 2021–2022: Full-Stack Engineer, GovRight — US legal-tech and civic-tech.
- 2020–2021: Software Engineer, T-Systems Iberia, Barcelona — Gijón-IN smart
  city and Syrah Sostenibilidad; Deutsche Telekom Global Hackathon winner 2021.
- 2019: Technical Consultant, Consulate General of Spain in Tangier.

## Education & awards

- UPC (Software Quality Assurance), UOC (Industry 4.0), CESIM (Computer
  Engineering).
- Winner, Deutsche Telekom Global Hackathon (2021). 2nd prize, OIF Sustainable
  Solutions Hackathon (2018).

## Contact

Fastest: email abouhlal@gmail.com or LinkedIn
(https://www.linkedin.com/in/amine-bouhlal). Based in Tangier, Morocco;
available for remote consulting worldwide.